RetentionLight
AI Support Chat
Answer players instantly, day and night, and give your agents a copilot for the hard cases.
A player chat widget answered by AI from your knowledge base, with a smooth hand-over to human agents. Agents get a copilot that sees the player's deposits, withdrawals and bonuses and drafts the reply.
Who it is for
- Support teams with long queues at peak hours
- Operators expanding into new languages
- Brands that want consistent answers on payments and bonuses
Key capabilities
- Player widget for web and mobile, in the player's language
- Answers from your own knowledge base
- Hand-over to a human agent with full context
- Agent copilot with player facts and reply drafts
- Real deposit and withdrawal status in answers, not guesses
- Live translation between player and agent
- Message retraction and full conversation history
What it needs from your platform
Events we read
- Player login and session
- Deposit completed
- Withdrawal requested
- Withdrawal status changed
- Bonus granted, wagered or completed
We send back
- Nothing. Read-only: we never change anything on your platform.
A script tag for the widget. Payment and bonus events let answers use real facts instead of generic replies.
Integration and deployment
- Light. A link, a script tag or a postback. No engineering project.
- Cloud, or self-hosted split: your player data stays on your server, our engine stays with us.
- Start in watch mode: see what the plugin would do before it acts.
- Every action logged, with who or what triggered it.
Pricing model
Per conversation. You pay for conversations handled, not for seats or idle capacity. Bundles are priced together and cost less than the plugins one by one. Ask sales for a quote based on your volumes.
Works well with
Related plugins
Talk to us about AI Support Chat
We will map it to your platform, show which events you already send and give you a quote for your volumes.